Refund Policy

You can cancel and be refunded in full at any point up to the moment printing begins. Tell us through the chat button or by email and we will confirm.

If the finished job does not match the approved artwork and proof, or it is faulty because of something on our side — wrong quantity, wrong size, misprinting, damage in our production or in transit — tell us within 7 days of pickup or delivery.

Send your order number and a few photos showing the problem. We will then reprint the job, repair it, credit your account, or refund you, whichever fits the situation best. If a reprint cannot be made in time to help you, you get a refund rather than a reprint.

• A job printed exactly as the artwork you approved. If you change your mind about a design you signed off, the job is not refundable.
• Problems we warned you about before printing and you asked us to print anyway — for example low-resolution artwork or missing bleed.
• Small colour and finishing differences that are normal in printing, such as minor shifts between printed sheets or between screen and paper.
• Late arrival that was not our fault, such as artwork corrections held up at your end, payment not being arranged, or a carrier delay outside our control.
• A pickup order that you simply did not collect. Tell us within the 14-day hold period and we will arrange a new time.

Use the chat button in the bottom corner of this site, or email wholesaleprintingnyc@gmail.com within 7 days of pickup or delivery. Include:

• your order number (it begins WPNYC);
• what you ordered and what arrived;
• photos of the problem, and of the packaging if it arrived damaged;
• what you would like — a reprint, a repair, a credit or a refund.

We aim to answer every claim within one business day.

Online card payments are not connected on this website yet, so orders are recorded as "Awaiting payment" and we do not hold your card details. If you have paid us, your refund goes back by the same method you used to pay, as soon as the claim is approved — usually within 5 to 10 business days.

We never ask for a full card number in chat or email, and we do not store card numbers. If you paid by bank transfer or another method, we will confirm the details with you before sending anything back.

Check your job when you collect or when it arrives. If part of the quantity is missing, or something is damaged in transit, tell us within 7 days with photos and we will send the missing or replacement items, or refund that part of the order.

We hold pickup orders at 1772 Sedgwick Ave, Bronx, NY 10453 for 14 days after they are ready. We will contact you during that time to arrange collection. If a job is still uncollected after that, we will contact you again before doing anything else, and any refund is decided with you at that point.

The Refund Policy forms part of our Terms of Service. If anything here is overridden by a legal right you have, that legal right stands and this policy does not reduce it.